Privacy Policy
Last updated: March 14, 2026
Our Commitment to Data Protection
Complix takes the handling of personal data seriously. This Privacy Policy describes what information we collect when you visit this website, how that information is used, what protections we apply, and what rights you have as a visitor. We collect only what is necessary and share nothing without a clear reason to do so.
1. Data We Collect
Information you provide directly
When you submit the contact form on our website, we receive your name, email address, and the message content. This is the primary way personal data reaches us from visitors.
Data collected automatically
When you visit this website, standard technical data is recorded — including your IP address, browser type, referring page, pages visited, and session duration. This data is handled through analytics tools only when you have granted analytics consent.
Cookie and tracking data
Depending on your cookie consent choices, data may be stored in your browser via cookies. See our Cookie Policy for full detail on what each type stores and how to manage it.
Legal basis for processing
We process contact form data based on your consent (submitting the form). Analytics and advertising data is processed only when you explicitly grant consent via the cookie preference controls. Essential site functionality data is processed based on our legitimate interest in operating the website securely.
Data retention
Contact form submissions are retained for up to 24 months to allow us to respond and maintain a reasonable record of communications. Analytics data follows the retention settings of the analytics platform. You may request deletion at any time.
2. How We Use Your Data
Responding to inquiries
Contact form submissions are used solely to respond to the inquiry. We do not add submitters to marketing lists without explicit agreement.
Website analytics
When analytics consent is granted, we review aggregated data about visitor behavior to understand which pages are useful, how people find the site, and where the experience might be improved.
Advertising and remarketing
When advertising consent is granted, data may be shared with advertising platforms to show relevant content to previous visitors. This is opt-in and can be withdrawn at any time through the cookie preference panel.
Third-party sharing
We do not sell personal data. Where third-party tools are used (analytics providers, advertising platforms), data is shared under those providers' data processing terms. We do not share data with unrelated parties.
3. How We Protect Your Data
Technical measures
Data transmitted to and from this website is protected using standard encryption protocols. Access to stored data is restricted to personnel with a legitimate need.
Breach notification
In the event of a data breach affecting personal information, we will notify affected parties and relevant authorities in accordance with applicable legal requirements and within required timeframes.
Third-party processors
Where we use third-party services to process data on our behalf, we ensure those services maintain adequate data protection standards consistent with applicable privacy regulations.
4. Your Rights
Right of access: You may request a summary of what personal data we hold about you.
Right to rectification: If data we hold is inaccurate, you may ask us to correct it.
Right to erasure: You may request deletion of personal data we hold, subject to any legal obligations requiring us to retain it.
Right to data portability: Where applicable, you may request a copy of your data in a structured, commonly used format.
Right to object: You may object to processing based on legitimate interests where your individual circumstances justify it.
Withdrawing consent: Consent for analytics and advertising can be withdrawn at any time via the Cookie Policy page. Withdrawing consent does not affect processing that took place before withdrawal.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms or any data-submitting features.
- Disable cookies through your browser settings (see our Cookie Policy for more details).
- Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out through the Contact page. We will process your request promptly.